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Lepape Store Lyon République

9, rue Grolée

Opening time

LUNDI AU SAMEDI de 10H à 19H

04 72 04 64 64

metro cordeliers

Review Summary

I've ordered a pair of climbing shoes. Due to a manufacturing error (wrong sizing) I wanted to return it. But I never received a return label so I have to pay for it myself. Very unfair and bad service. I also do not get any reply via email."

They sent me a wrong item. I have been trying to contact the customer service by email for days but they IGNORE me!!!! Unfortunately, no one responds to my emails. It is a mistake made by LEPAPE, so I do not want to pay for the shipping costs from The Netherlands to France. On Trustpilot and Google Reviews I read several reviews about receiving wrong items (models, colours, sizes). I have never read so many bad reviews about receiving wrong items; read all reviews carefully before purchasing anything from LEPAPE. It is not normal for a customer service to ignore customers and if they respond, they behave rudely, lie and not refund certain charges, like shipping costs. This is so extremely bad, LEPAPE. Never again! TIP: Don't buy anything from this store/webshop!"

What a great store. We were a bunch of Aussies needing some urgent, albeit fairly minor, repairs to a few bikes before a multi week trip. Fantastically helpful young staff looked after us and got all our bikes sorted I couldn’t recommend them more highly. Thank you guys!!"

Served by Florian. Really knowledgeable and helpful, steered us to exactly the right model for what we needed. Would definitely recommend."

Nice shop, large choice, high quality products, all the staff is nice, some products might be too expensive."

Depuis 1996, LEPAPE s’associe aux marques les plus reconnues dans chaque discipline. Savoir-faire et innovation sont les maîtres mots de ces partenaires sélectionnés selon le triptyque : Utilité, Qualité, Durabilité. Nous vous garantissons ainsi le meilleur des équipements de running, trail, fitness & crossfit, le cycle ainsi que la natation et le triathlon, cela afin de toujours assurer votre entière satisfaction.

Le magasin est situé sur la presqu’île au bord du Rhône.